Shipping and Returns

Shipping for UK customers

Shipping Costs

If you live in the UK, every item you purchase on Bombinate will be shipped to you for free. We want to make shopping as easy and fun as possible, with a minimum of extra costs and logistics.

If the shipment is lost Bombinate is not liable for the cost of this, this must be dealt with the carrier directly.

Shipping Confirmation

After passing an order, you will receive an order confirmation email from [email protected]

Once a brand dispatches an order, you will receive a shipment confirmation email from [email protected] If you order from several brands, you will receive one shipment confirmation email per brand.

Shipping Times

You can find estimated delivery dates for each item on its respective product page. These are only estimates and actual delivery times may vary according to exceptional circumstances.

Shipping for International customers

Shipping Costs

Shipping costs will vary depending on the brand and will be displayed at Checkout.

If the shipment is lost Bombinate is not liable for the cost of this, this must be dealt with the carrier directly.

Shipping Confirmation

After passing an order, you will receive an order confirmation email from [email protected]

Once a brand dispatches an order, you will receive a shipment confirmation email from [email protected] If you order from several brands, you will receive one shipment confirmation email per brand.

Shipping Times

You can find estimated delivery dates for each item on its respective product page. These are only estimates and actual delivery times may vary according to exceptional circumstances.

Returns for UK customers

How to return an item?

Returns are free for UK customers. You have 30 days upon delivery of an item to notify a return.

To notify a return, please visit your Account and create a return.

You can schedule a DHL free pick up at your chosen address and time or drop off the package at your nearest DHL access point.

Exceptions

Made-to-Order items do not qualify for returns.

If your return is not sent securely and in suitable packaging, and subsequently arrives damaged, the third party seller reserves the right to reject this return, and as a result Bombinate will not process the refund.

Returns for International customers

How to return an item?

International customers wishing to make a return can do so via their preferred method and will be responsible for the cost. Bombinate will then credit their account £15 once the return is processed. You have 30 days upon delivery of an item to notify a return.

To notify a return, please visit your Account and create a return.

Exceptions

Made-to-Order items do not qualify for returns.

If your return is not sent securely and in suitable packaging, and subsequently arrives damaged, the third party seller reserves the right to reject this return, and as a result Bombinate will not process the refund.

Refunds

We will refund your order once the brand confirms receipt of the returned item. We will refund items if received by the brand in an unused state.

Exchanges

In order to exchange an item, please purchase a new product from our website and return the item you wish to exchange. Please read returns instructions to return the item. We will then refund the returned item.