Shipping and Returns

About Bombinate

Thank you for considering Bombinate for your next conscious purchase. When shopping on Bombinate, you're supporting a curated community of brand partners, selected for their quality, craftsmanship and sustainability credentials. All our brands ship orders as soon as they are ready for our customers from their own locations.

Shipping

Delivery charges

All our products are dispatched by the individual brands who are part of the Bombinate community, which is why you might find multiple shipping charges being applied at checkout. Delivery charges may vary according to the origin and destination of your chosen pieces, as well as their weight and sizes. All relevant delivery options and final shipping charges will be displayed at checkout.

Delivery times

You can find estimated delivery dates for each item on its respective product page. Our delivery estimates include the process of manufacturing and preparing the pieces you ordered, a transit time with the shipping carrier, and today’s date. This is why the actual delivery time of your order may vary.

Order and dispatch confirmation

When you place an order with us, you will receive an order confirmation email from Bombinate and we will let the brand you ordered from know to dispatch your order. Once your order has been dispatched, we will keep you updated via email with tracking information (when available) and an estimated delivery date.

Returns

Returns for customers in the UK

How to return an item?

We are pleased to offer a free returns collection service to all UK customers for any purchases that meet our returns policy. If you return an item requesting a refund within 30 days of the item being delivered to you, we'll issue a full refund by way of the original payment method. To create a return, please visit your Account section on Bombinate and follow instructions.

Once the return label is ready to be used, please package your item securely, print the return label and schedule a pick up at your chosen address and time. Alternatively, you can drop off the package at your nearest DHL access point.

It’s really important that you package your items well to keep them safe on their journey. If your goods are not packaged sufficiently and become damaged, the third party seller reserves the right to reject this return, and as a result Bombinate will not process the refund. We recommend that you retain your proof of postage.

Exceptions

We are unable to accept returns for items that have been made to order.

Returns for customers outside the UK

How to return an item?

International customers wishing to make a return can do so via their preferred method and will be responsible for the cost, but Bombinate will credit your account £20 once the return is received. If you return an item requesting a refund within 30 days of the item being delivered to you, we'll issue a full refund by way of the original payment method. To create a return, please visit your Account section on Bombinate and follow instructions.

It’s really important that you package your items well to keep them safe on their journey. If your goods are not packaged sufficiently and become damaged, the third party seller reserves the right to reject this return, and as a result Bombinate will not process the refund. We recommend that you retain your proof of postage.

Exceptions

We are unable to accept returns for items that have been made to order.

Refunds

We will refund your order once the brand you are returning it to confirms receipt of the returned item. We will refund items if received by the brand in an unused state.

Exchanges

In order to exchange an item, please purchase a new product from our website and return the item you wish to exchange — we will refund the returned item once received.

Repeat Returns

We offer a flexible returns policy to make your online shopping experience as easy as possible. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Bombinate account or future orders being refused.